FAQ and troubleshooting

I cannot sign in or receive a verification code

• Confirm the phone number and country code, and check the network connection.
• Wait for the current countdown before requesting another code.
• Check SMS blocking and the system clock.
• During registration, keep the same invitation code between requesting and submitting the verification code.

An AI employee cannot start a task

• Confirm that the correct Personal or Team space is selected.
• Check membership, points, and employee authorization.
• If the task needs local files, confirm that the workspace exists and is readable and writable.
• Keep the error code or reference ID rather than cropping the report to only “failed.”

A file is missing from the right-side panel

Refresh the panel and confirm that the file is inside the conversation's workspace. Dependency folders, version-control internals, symbolic-link targets, and excessively deep or large directory trees may be excluded.

Audio or video does not play

First verify the file in the system media player. If it works there but not in the application, codec compatibility is the likely cause. Convert it to a common MP4 or WebM format and try again.

An update did not install

Exit every Xiaoya Claw window normally and restart. If Windows permission is denied, the package changes, or security verification fails, the client keeps the old version instead of forcing an overwrite.

Report useful diagnostic information

Provide:

1. operating system and client version;
2. occurrence time and repeatable steps;
3. full error message, error code, or reference ID;
4. troubleshooting already attempted;
5. redacted screenshots or sample files.

Never submit passwords, SMS verification codes, access tokens, model keys, real customer data, or complete logs containing private information.